Introduction

This privacy policy is designed to assist you in understanding how we collect, use, and process personal data on behalf of users that engage with the Homey website application (the “Platform”). Some of these users are part of a company providing services to the Platform (an “Organisation”), for example, introducing other users or completing services for users introduced to the Platform.

Information Collected

We collect different types of personal data from our Platform. Users and Organisations may provide personal data to us through the Platform in various ways, such as during registration, through communications, or when uploading content within the Platform.

Account registration: Basic account information that you or your Organisation provide to us when setting up a user account consists of your name and corporate email address. Other information includes your language, subscription or notification preferences, privileges assigned in the Platform, your role or job title within your Organisation, and dates such as your work anniversary or birthday.

Other optional information: You may optionally choose to provide your mobile phone number (if you wish to enable SMS notifications) and add other information about yourself, such as a photo or birthday, to your profile.

Platform content: You can provide information to the Platform, including information that will invite other users or information about other users that will allow us to advertise a range of services to this user in the future, or use the Platform to send emails or other communications. The Platform may make your contact information available to other users through current and future features that may include a user directory, messaging features, or other similar services.

Metrics, maintenance, and analytics: When you access or use the Platform, we may collect certain information automatically about your device and your use of the Platform. This will include IP addresses, browser types, log files, and other information regarding your system and connection. We collect information about how you access and use the Platform, such as which pages are viewed, when the profile was registered, and which portions of the Platform are used. We also collect metrics related to the number of users you have invited, platform engagement, and the speed and/or nature of communication you conduct through the Platform. This information is collected automatically through various commonly used information-gathering technologies, including cookies and web beacons. Some of these cookies and web beacons can be turned off through your website browser; however, on a mobile device, including our mobile apps, you may not be able to turn them off.

Use of Information

In general, Homey is the controller and your Organisation is the processor. As part of our legitimate interests to provide, operate, and maintain the Platform, we use information in the following ways:

• Manage the Platform, system administration, and account management: The Platform’s administrative tools allow Homey’s employees involved in the support and maintenance of the Platform to view content in a network to troubleshoot specific issues, maintain and improve the Platform, or perform other Platform-related functions, or as may be required by law. We also use third-party analytics services for our web and mobile applications for quality assurance, product interaction analysis, product improvement, and trouble-shooting.
• Process and complete transactions: This includes billing to a designated contact at an Organisation.
• Handle Organisation and users’ inquiries and support requests: Provide information and access to resources or services that they have requested from us.
• Compile aggregated data: This may be about the operation and use of the Platform and to better understand the preferences of Organisations and users.
• Conduct quality-assurance: Carry out research and development to improve our products and services.
• Send Organisations and users communications: This includes technical alerts, reports, updates, security notifications, and other service-related communications according to their notification preferences.
• Contact relevant business contacts at your Organisations: We may contact the designated contact person at an Organisation, which may also include marketing messages related to new product features, promotions, or other information about our products or services; however, you can opt-out of receiving these communications at any time.
• Investigate and prevent fraud: Unauthorised access or use of the Platform, breaches of terms and policies, and other wrongful behaviour will be investigated to prevent fraud.
• Enforce our agreements, and as required by applicable law.